New line
1 · Who is the line for
A person. Name, post and department come from the IAMS cache.
Search the account. If the person is not yet in the IAMS cache, type the name below instead.
Shown for this shared phone. There is no staff record to look up.
2 · The line
ECE has spare numbers. One of these is used. A new number is not requested while a spare remains.
Display name for this extension. One Caller ID per number.
3 · Where and what phone
When the line should be ready. Usually about five working days.
Less than five working days from today. You can still submit — Network may need more time.
A loan ends on a date. Permanent has no end date.
Reminder email on this date. The line is not disconnected automatically.
4 · Supplementary Services
IDDInternational dialling for this line.
VoicemailA voicemail box on this extension.
Add to a Pickup GroupA colleague can answer this phone with the pickup code.
Add to a Hunting GroupIncoming calls try the next extension if this one is busy or unanswered.
5 · Remarks
Parallel handset
A second phone on an extension the department already has — still a New line case (new install of place and handset), not an Update. Same number; both ring; one Caller ID.
1 · Existing extension
Pick a live department line. A spare / vacant number uses the Form tab instead.
2 · The line (unchanged)
One display name for this extension — shared by every parallel handset.
3 · New handset place
Both phones ring on this extension. Each handset has its own room, socket and phone type. Extension Lines will show two rows for the same number.
Place only — does not create a second phone-system line or a second Caller ID.
4 · Remarks
Bulk new lines
Upload one Excel file for several new lines. Each accepted row becomes its own new-line case.
The template already has the department. Each row is one new line.
No file chosen
After upload, TSMS checks every row. Fix the sheet and choose a new file to re-check.
Validation
Check the file before any case is created
| Row | Account / name | Result | Detail |
|---|---|---|---|
| 2 | huizhao@ust.hk | Ready | Staff line, room CYT-4001 |
| 3 | ECE meeting room | Ready | Department line |
| 4 | unknown@ust.hk | Error | Account is not in the IAMS cache and no name was given. |