Update
This Update was started by the Network Team. Check the prefilled values. Use Load from Deltapath if the programmed phone differs. Submit goes straight to Case Setup.
1 · Who the phone line is for
Was Staff
A person. Name, post and department come from the IAMS cache.
Was huizhao@ust.hk
Was ZHAO
Was Hui
Was ECE
Was Professor
Was empty
2 · The line
Was 3469
One display name for this extension — shared by every parallel handset.
Was ZHAO Hui
On the boss line, the secretary’s extension.
Was None
3 · Location and handset
Both phones ring on this extension. Caller ID stays one (Deltapath user). Each handset has its own room, socket and phone type. Extension Lines shows two rows for the same number.
Handset 1 Current phone
Was CYT Building
Was CYT-3012
Was A-12
Was Cisco Standard
When this change should take effect.
Was 16 Oct 2026
Handset 2 Second phone · parallel
Place only — does not create a second Deltapath user or a second Caller ID.
Add a parallel handset
Opens New line → Parallel handset (new install on this number). Not an Update change.
4 · Supplementary Services
IDDInternational dialling for this line.
Was on
VoicemailA voicemail box on this extension.
Was on
Was None
Was None
5 · Remarks
Was empty
Group relocation
Move several existing lines in one go — typically a room move. Download the department sheet, fill the new rooms and sockets, then submit. Each accepted row becomes its own update case.
One row per existing line. Fill the new room and socket. A blank cell leaves the current value.
ECE-relocate.xlsx
Then check the file. Fix the sheet and choose it again if a row fails.
3 · Validation
No case is created until every row passes
| Extension | Current room | New room | New socket | User |
|---|---|---|---|---|
| 3469 | CYT-3012 | ZHAO Hui | ||
| 6224 | CYT-2001 | LAM Siu Ting |
Pickup group
A colleague answers a ringing phone with the pickup code. Add, delete and restore apply to the group.
Hunting group
Incoming calls try the next extension if this one is busy or unanswered.